FAQ - Frequently Asked Questions
What’s your minimum order?
Screen Printing: 12 pieces
Embroidery & DTF: No strict minimum, but pricing improves at higher volumes
Promo Products: Varies by item – contact us for details
What’s your standard turnaround time?
Typically 7–10 business days from the time of final artwork approval and deposit payment. Timelines may vary based on garment availability and order size.
Do you offer rush services?
Yes! Rush production (under 7 business days) may be available depending on capacity. A 50% surcharge will apply to all rush jobs.
What artwork do you need?
We prefer vector artwork (.AI, .EPS, or .PDF). If you only have a PNG or JPEG, we can usually recreate it for a small fee. Proofs will be sent before production begins.
Can I see a sample before production?
Digital mockups are always provided. Physical samples can be arranged for larger orders or upon request (fees may apply).
What payment terms do you offer?
We require a 50% deposit to begin production. Final payment is due upon completion and before delivery or pickup. Payment can be made via credit card, e-transfer, or business cheque.
What’s your return policy?
All custom orders are final sale. Returns or refunds are only accepted in cases of production error or defective garments. Issues must be reported within 5 business days of delivery.
Do you offer shipping or pickup?
Both!
We offer local pickup in Calgary and ship Canada-wide. Shipping is charged at cost and added to your invoice.
Can I supply my own garments?
Yes, though we prefer to source blanks to ensure print quality and consistency.
If you bring your own garments, we’ll need to approve them first — and we can’t guarantee results or offer replacements for misprints.
Will my colors match exactly?
We match colors as closely as possible using Pantone or screen formulas. Keep in mind: colors may look different on various garments or materials.
If color accuracy is critical, let us know upfront so we can match accordingly.